shipping + delivery
we want to start by saying thank you for your support. this year we have experienced an unprecedented volume of orders and have simultaneously experienced many supply chain and shipping difficulties due to COVID-19. we understand that the lead-times are extended and not ideal, and thank you in advanced for your understanding as we work hard to navigate logistics.
as a result of port closures and COVID shut-downs, we are facing extended shipping timelines. we will continue to update our website of delays in product arrivals, but the situation is changing quickly, so please reach out if you have any specific questions. additionally, as a result of delays in receiving overseas shipments, in some cases, there will be a delay from when your shipping label is created, and when FedEx actually picks up the item from our warehouse. at this time, we cannot guarantee delivery by Christmas. Items ordered together may not arrive in the same box. we are unable to ship to P.O. boxes.
s h i p p i n g i n f o r m a t i o n
most purchases are prepared for shipping within 1- 3 business days upon receipt of order, unless an item is pre-ordered or backordered, or arriving to the warehouse in the next couple of weeks. shipping on all online orders is FREE! However, please note, orders may have a small handling fee which is charged to cover increased costs charged to us because of COVID.
if you have any questions or concerns about how shipping, we will be happy to assist you. please feel free to contact us. we will return any query within 24hours or less.
please note that items ordered together may not arrive together. we currently ship to the 48 contiguous states in the US only. unfortunately, we do not ship to alaska, hawaii or PO boxes at this time.
w h i t e g l o v e f u r n i t u r e d e l i v e r y
for special offline orders, white glove delivery service will be arranged by STOWED, but payment for this service is the responsibility of the customer. shipping rates will be sent to you by email, and will be given prior to purchase.
we ask that you inspect your delivery upon it's arrival. if any damages occur at the time of delivery we ask that you make note on the delivery paperwork where you are signing and inform us immediately by email at email@example.com.
if you have any questions about how your furniture item will be shipped and delivered, please email us at firstname.lastname@example.org.